FAQs

What are the Box Office hours?

You can purchase tickets online at anytime.  If you wish to speak to someone, you can contact our Box Office at  (617) 942-0353 during the following hours:

Tuesday & Thursday 9 a.m. until 2 p.m.
Saturday 10 a.m. until 2:30 p.m.
Sunday CLOSED

Where are your tours/classes located?

We currently have two neighborhoods that we take our tours to. They are the Back Bay and the South End; our Beacon Hill tour is currently on hiatus.

We hold our Chocolate Making Workshops and Tastings at the Elephant & Castle Pub located at 161 Devonshire Street.

Are there restrooms available on tours?

Guests will have limited access to boutique and restaurant restrooms on each tour.  This availability will vary greatly depending on the neighborhood. Tour guides will be able to assist you with more information regarding this on your tour.

Is there parking?

There are public parking garages located near all of our tour starting points as well as at the Elephant & Castle.

After making your reservation, parking recommendations will be sent to you via email. Street parking is NOT recommended for any of our tours, because most of our tours exceed the maximum two hour limit at Boston city parking meters.  This means you would need to leave the tour group in order to feed the meter, or leave before the tour concludes.

City parking officials WILL check for squatters and DO write tickets for violators.

Can I shop on the tour?

Yes!  While you may have limited time for shopping based upon the group size and itinerary, our tour partners welcome your business. If you return to visit any of our tour partners in the future, please make sure to tell them that you learned about them through Boston Chocolate Tours!

Can I bring a camera on the tour?

Please do! Most of our vendors allow photographs in their stores. Your tour guide will be able to inform you of the specifics on your tour. We would love for you to share your best photos with us on our Facebook page.

What is the closet T-stop?

  1. Back Bay tour—Arlington Street or Copley on the green line
  2. South End tour—Worcester Square on the silver line, or Back Bay on the orange line
  3. Beacon Hill tour—Charles Street/MGH on the red line
  4. Great Boston Cupcake Crawl—Government Center on the green/blue line, Downtown   Crossing on the red line, or Charles/MGH on the red line
  5. Elephant & Castle—State Street on the orange/blue line or Downtown Crossing on the orange/red line

What is your current season?

Our tours and classes are held every Saturday, rain or shine.

- Back Bay—Saturdays at 10:15 a.m
- South End—Saturdays at 2 p.m
- The Great Boston Cupcake Crawl—Saturdays at 11 a.m (seasonally)
- Chocolate Making Workshops—Select Saturdays this Fall, Winter and Spring at 11:30 a.m.

What are the tours/classes about?

All of our tours and classes highlight everyone’s favorite desserts: Chocolate and Cupcakes!

Are they family friendly?

Yes they are! We suggest children 10 and older join us because of the length of the tour, but all are welcome!

Tour guests should be prepared/be able to walk up to a mile for our Chocolate Tours, and up to two and a half miles for our Cupcake Crawl. Though there will be opportunities to sit at certain stops along the tour, seating is not guaranteed.

What are the prices?

- Chocolate Tours—$48 per person
- The Great Boston Cupcake Crawl—$48 per person
- Chocolate Making Workshops—$75 per person
- Tastings—$55-65 per person

Do I have to eat everything on the tour, or can I take things home?

We understand that even the most steadfast chocoholics have their limits. In realization of this, we provide all of our tour guests with ziplock bags so that any samples that they simply cannot finish, can be taken home. The same goes for when we have any extra samples!

What are your tour policies?

NON-REFUNDABLE: Once purchased, tickets cannot be refunded or rescheduled.  Your space on the tour is guaranteed, and all of the sample treats available on the tour are ordered and prepared ahead of time.

TOUR TAKES PLACE RAIN OR SHINE: This activity runs regardless of the weather conditions.  In the rare situation where we are forced to cancel the tour, ticket-holders will be allowed to reschedule to another date (subject to availability). Please pay attention to weather reports for the Boston area for the day of your tour, and dress appropriately. Tour guides cannot provide rain gear to tour guests. Please note also that this is a walking tour, so comfortable foot wear is a must!

TOUR GUIDE GRATUITIES ARE NOT INCLUDED: But they are always greatly appreciated. If you feel that your tour guide has done a good job, he/she would welcome gratuities. Industry standard is 15%-20% of ticket cost.

ALLERGY INFORMATION IS YOUR RESPONSIBILITY: For those with nut or other allergies, please be aware that it will be your responsibility to inquire about the presence/traces of nuts or other allergens in all products you sample.

TICKETS ARE ONLY SOLD IN ADVANCE: Tour guides are not able to sell tickets at the time of the tour, nor are they able to accept payment for the tickets at that time, or issue any refunds. Please contact the box office directly in regards to such issues.

NON-SMOKING: All of our tours and workshops are non-smoking.

How do you buy tickets?

You can purchase tickets online. If you have any questions or require assistance, please call the Box Office between 10 AM and 2 PM Monday through Friday or Saturday between 10 AM and 2:30 PM at 617.971.8436. Unfortunately, we cannot sell tickets the day of a tour.

How long are tours and classes?

Our tours are approximately 2.5  hours long, and between a 1 – 2.5 miles in length.

Our Chocolate Making Workshops also run approximately 2.5 hours long.

Please note, the tours do start promptly at their appointed time, and will proceed from the appointed meeting place regardless of whether all tour guests have checked-in.

Please arrive 10 – 15 minutes ahead of time at the tour’s appointed starting point to check-in with your tour guide.

For tour guests traveling in from outside of Boston, please allow yourself enough travel time to arrive in the city, find appropriate parking (for those driving), and check-in with your tour guide 10-15 minutes prior to the appointed start time of the tour.

What is the tour/class schedule?

Tours and classes are held every weekend, rain or shine!

Saturdays: Back Bay 10:15 a.m., South End 2 p.m., The Great Boston Cupcake Crawl 11 a.m., Chocolate Making Workshops (select Saturdays in Fall,Winter, and Spring) 11:30 a.m.

Do you offer private tours?

Yes!  We are happy to schedule private tours for groups. Tour options include both standard tours and customized ones, depending on your price point.

While the tour is outside, may I smoke?

For the comfort and health of all our guests and guides, we request that you not smoke on any of our tours.

Are the tours always the same?

No! We encourage our tour partners to vary their tasting samples. Additionally, tour stops are subject to change without notice in order to keep our tours fresh and new.

We also frequently work with chocolatiers and vendors from outside the city limits of Boston, who may sponsor our goodie bags and provide special bonus treats for our guests.

We might even have the opportunity to spontaneously add a surprise stop to a tour if such a situation presents itself. We’re always trying to share new chocolate treats with our tours!

What are the dining options in the area?

The Back Bay, the South End, and Beacon Hill all have some amazing restaurant options for guests to enjoy either before or after their tour or class. The tour guides on our tours are also very well-versed in the Boston area, and can provide valuable insight on hot spots in the area.

We would be happy to make recommendations for any neighborhood. Check out what Yelp recommends for each neighborhood below.

  1. Back Bay
  2. South End
  3. Beacon Hill, Boston

CONTACT INFORMATION

Phone:  (617) 942-1338
Email: boxoffice@bostonchocolatetours.com
Website: http://www.bostonchocolatetours.com
Facebook: http://facebook.com/bostonchocolate
Twitter: http://www.twitter.com/bostonchocolate